Dashboard
Kinako Chan
Open
42
Unresolved
14
Awaiting contact
31
Overdue
11
Performance
Top Agents
@kinako
2nd Line North
@mochi
1st Line North
@dango
2nd Line South
@manjuu
2nd Line North
Tasks
View allEscalate long duration tickets
Urgent
Update ticket report
Normal
Follow up with end user
Open
Investigate issue further
Open
Unresolved Tickets
View detailsAwaiting Customer Action
408
Awaiting Developer Fix
63
Waiting on Test Completion
163
Pending
205